TheraKonnect
Support hub

Resources and help center

Quick actions, product guides, and external tools you use with TheraKonnect in one place.

Quick links

The most common actions for patients and therapists.

Under 1 minute to start

Book an appointment

Patients

Find a therapist and pick a slot in a few clicks.

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My appointments

Patients

View and manage upcoming and past sessions.

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Therapist availability

Therapists

Set your calendar and open hours.

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Patient records

All roles

Create notes and view the full history.

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Guides

Learn how the platform works behind the scenes.

For admins and staff

Patient records and sharing

Guide

How to write notes, import old records, and control access.

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Roles and approvals

Onboarding

How superAdmin, therapist, receptionist and patient accounts work.

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Security and privacy

Compliance

Access control, storage, and audit basics.

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FAQs

Short answers for the questions we see most often.

How do I request a patient previous records?

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Open Patient records, then Request previous records. Select the prior therapist and add a short reason. A superAdmin may review and approve the request.

Why can not I log in as a therapist yet?

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Therapist and receptionist accounts need superAdmin approval. If your account is pending, you will see a notice on the login or dashboard page.

Why are my times off by a few hours?

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We store everything in UTC but show times in your device timezone. Check your device time settings and confirm the availability window in your profile.