Supervisor Standards · TheraKonnect

Your commitments

Review each supervisee's session notes within 5 business days of the session. Delayed review compromises the safety net supervision provides.
Meet supervisees at the frequency your regulator requires (typically monthly for junior therapists, quarterly for senior).
Document every supervision session — inline in the platform's supervision thread, not on personal notes.
Escalate immediately when a supervisee reports a patient safety concern (suicidality, safeguarding, mandatory-report situation).
Use one active login per person. Sharing credentials with anyone — including a colleague or family member — is grounds for immediate termination.
Report a suspected account compromise to security@therakonnect.com within 24 hours of noticing it.
Keep your recovery email and phone up to date. Access is granted on those channels, not through the front desk.
Follow Pakistani law and the specific licensure requirements of your role in the market you operate in.
Never attempt to bypass, reverse, or otherwise defeat platform security (encryption, JWT, access controls). Even successful attempts on your own record are a violation.

Feedback on clinical judgement is welcome and expected. Override of a supervisee's judgement without documented clinical reason is not.
Never enter a dual relationship (romantic, familial, financial) with a therapist under your supervision.
Confidentiality between supervisor and supervisee is protected — do not share the content of a supervision session with a hospital admin, another supervisor, or the wider team without cause and consent.

You have access only to the notes of therapists you are formally assigned to. Reading other therapists' notes is a violation of the platform's access controls.
You may not see patient identity in the aggregate reports the platform generates for supervisors — you see clinical content plus a session identifier.
If a supervisee asks you to review notes on a case you don't formally supervise, ask them to formalise the relationship first.

Charging a supervisee for supervision hours outside the fee structure the hospital or platform has published. Off-platform payment is a breach of both this policy and your regulator's rules.
Signing off on a supervisee's competence to practise something they have not demonstrated they can do — sign-offs are your professional attestation, not a courtesy.
Retaliating against a supervisee who raises a safeguarding or safety concern. Retaliation is grounds for immediate termination.
Harassment of any kind directed at another platform user — including patients, therapists, staff, or the TheraKonnect team.
Attempting to scrape, mirror, or bulk-export platform content that is not yours.
Uploading malware, executables, or files disguised as clinical documents.
Falsifying identity documents (CNIC, license certificates) or claiming credentials you do not hold.
Using TheraKonnect infrastructure for anything outside the scope of therapy delivery — political campaigning, unrelated commerce, spam.

Minor first-time violations receive a written warning and a 7-day window to correct the issue.
Repeated or severe violations trigger immediate account suspension and a case review.
Terminations for policy violations are final. Refunds are governed by the refund policy — violation-based terminations receive no refund.
Fraud, safeguarding failures, or credential misrepresentation may be reported to the relevant regulator (Pakistan Medical Commission, PMC provincial councils, and law enforcement where applicable).

Review each supervisee's session notes within 5 business days of the session. Delayed review compromises the safety net supervision provides.
Meet supervisees at the frequency your regulator requires (typically monthly for junior therapists, quarterly for senior).
Document every supervision session — inline in the platform's supervision thread, not on personal notes.
Escalate immediately when a supervisee reports a patient safety concern (suicidality, safeguarding, mandatory-report situation).
Use one active login per person. Sharing credentials with anyone — including a colleague or family member — is grounds for immediate termination.
Report a suspected account compromise to security@therakonnect.com within 24 hours of noticing it.
Keep your recovery email and phone up to date. Access is granted on those channels, not through the front desk.
Follow Pakistani law and the specific licensure requirements of your role in the market you operate in.
Never attempt to bypass, reverse, or otherwise defeat platform security (encryption, JWT, access controls). Even successful attempts on your own record are a violation.

Feedback on clinical judgement is welcome and expected. Override of a supervisee's judgement without documented clinical reason is not.
Never enter a dual relationship (romantic, familial, financial) with a therapist under your supervision.
Confidentiality between supervisor and supervisee is protected — do not share the content of a supervision session with a hospital admin, another supervisor, or the wider team without cause and consent.

You have access only to the notes of therapists you are formally assigned to. Reading other therapists' notes is a violation of the platform's access controls.
You may not see patient identity in the aggregate reports the platform generates for supervisors — you see clinical content plus a session identifier.
If a supervisee asks you to review notes on a case you don't formally supervise, ask them to formalise the relationship first.

Charging a supervisee for supervision hours outside the fee structure the hospital or platform has published. Off-platform payment is a breach of both this policy and your regulator's rules.
Signing off on a supervisee's competence to practise something they have not demonstrated they can do — sign-offs are your professional attestation, not a courtesy.
Retaliating against a supervisee who raises a safeguarding or safety concern. Retaliation is grounds for immediate termination.
Harassment of any kind directed at another platform user — including patients, therapists, staff, or the TheraKonnect team.
Attempting to scrape, mirror, or bulk-export platform content that is not yours.
Uploading malware, executables, or files disguised as clinical documents.
Falsifying identity documents (CNIC, license certificates) or claiming credentials you do not hold.
Using TheraKonnect infrastructure for anything outside the scope of therapy delivery — political campaigning, unrelated commerce, spam.

Minor first-time violations receive a written warning and a 7-day window to correct the issue.
Repeated or severe violations trigger immediate account suspension and a case review.
Terminations for policy violations are final. Refunds are governed by the refund policy — violation-based terminations receive no refund.
Fraud, safeguarding failures, or credential misrepresentation may be reported to the relevant regulator (Pakistan Medical Commission, PMC provincial councils, and law enforcement where applicable).